At RNMS, customer satisfaction is our priority. We are committed to ensuring a smooth shopping experience. Please read our cancellation and refund policies carefully before making a purchase.
1. Order Cancellation
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Before Shipment:
- You can cancel your order within 24 hours of placing it.
- To cancel, contact us at rnmsconstruction11
@gmail.com with your order number.
- A full refund will be processed within 7-10 business days to your original payment method.
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After Shipment:
- If the order has already been shipped, it cannot be canceled. You may initiate a return or refund (as per the policy below).
2. Returns and Refunds
We accept returns if the product is damaged, defective, or not as described. Please follow these guidelines for returns:
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Eligibility for Returns:
- You must initiate a return request within 7 days of delivery.
- The product must be unused and in its original packaging with all tags intact.
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Non-Returnable Items:
- Custom or personalized stone products (e.g., custom marble tables or bathtubs).
- Items marked as Final Sale at the time of purchase.
3. Refund Process
- Once your returned item is received and inspected, we will notify you via email.
- If the return is approved, the refund will be processed to your original payment method within 7-10 business days.
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Shipping charges (if any) are non-refundable.
4. Exchanges
- If you received a damaged or incorrect product, we will exchange it at no additional cost.
- Please contact us atrnmsconstruction11
@gmail.com within 48 hours of delivery with photos of the item.
5. How to Initiate a Cancellation or Return
- Email us at rnmsconstruction11
@gmail.com with the following details:
- Order Number
- Product Name
- Reason for Cancellation/Return
- Our support team will guide you through the process.
